Refund & Cancellation Policy

1. Introduction

Thank you for choosing QuickDoc Pro. This policy explains our rules for refunds, cancellations, and order changes. Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

2. Instant Digital Products

Individual templates, policy packs, and downloadable documents are delivered instantly or via automated email. By purchasing, you acknowledge that:

• Files become available immediately after payment
• Due to the nature of digital goods, purchases are non-refundable once downloaded or accessed
• If you experience technical issues preventing access, contact us and we will resolve or provide a refund

3. Personalised Documents & Services

For custom-drafted documents, reviews, and tailored support:

• Before work begins: Full refund available within 24 hours of purchase
• Once work has commenced: A proportionate refund will be offered based on work completed
• Completed work: No refund once the final document has been delivered

4. Monthly Retainer Services

For ongoing compliance support and monthly updates:

• You may cancel at any time with 30 days' written notice
• Cancellations take effect from the next billing date
• No partial refunds are available for the current billing month

5. Your Consumer Rights

Nothing in this policy overrides your legal rights. If any document is found to be materially inaccurate or defective, we will correct it promptly or offer a full refund.

6. How to Request a Refund

Email edward@quickdocpro.tech with your order reference number and reason. We will respond within 48 hours and process eligible refunds within 5–10 working days.

7. Order Errors

If you believe you have been charged incorrectly, contact us immediately. We will investigate and resolve the matter fairly.

← Return to homepage